Robert O'Brien

Robert O’Brien, managing director, is a senior property claims officer in the Marsh Property Claims Practice as well as coordinator of Marsh’s Claims Advocacy for product recall claims. His responsibilities include promulgating an equitable resolution for Marsh’s clients for their first-party property, time-element losses, and product recall claims.

Mr. O'Brien is one of the senior property claims liaison officers for Marsh’s major property markets. He works closely with Marsh’s senior global broking and client advisory personnel in developing manuscript language for Marsh’s property clients. He is also a resource on the practical and historical interpretation/application of various property policy coverage provisions.

Mr. O'Brien works closely with Global Claims Practice leadership on the development and implementation of Marsh’s catastrophe response plan which allows Marsh to respond to clients’ claims following a natural or man-made catastrophic incident. He also coordinates the Property Claims Practice’s response immediately following a catastrophic event.

During his career, Mr. O'Brien has been intimately involved with many large, complicated losses involving oil and gas, chemical, manufacturing, hospitality, multi-family dwelling, mercantile, and financial institution businesses, including large losses arising from the World Trade Center attack of 9/11/01 as well as numerous losses from active hurricane seasons and the Haiti earthquake. He also has worked with clients on settlement of numerous large product recall claims and acts as a resource for Marsh’s Claims Practice on questions and issues arising from management of these claims.

He began his career in 1980 with Johnson & Higgins and subsequently became part of the Marsh organization. He attended The College of Insurance.

He holds licenses in Virginia and Washington, DC as a Property & Casualty Agent and as a Property & Casualty Consultant.